What's New in Version 5.0.1

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We’re constantly working to improve the ExpandShare experience for our customers. In our latest app update, we have released a set of new features and have made various improvements. Here’s a summary of the changes:

 

🗒️ Posts now available on mobile

  • Admins can now create new posts for Announcements, Specials, New Team Member and Preshift messages - all from a mobile device.

  • Assign posts to everyone or a select list of users and location.

👍🏻 Kudos

  • Acknowledge and reinforce good employee performance with our new Kudos feature.

Certifications and Checks

  • User certifications can now include both Courses and Checks.

  • Location profile contains a breakdown of certifications in aggregate and per role.

📚 Feed, Library and Courses

  • Improved styling for Feed and Library.

  • Link to Favorites within the Library now accessible in the top right of the app.

  • View tracking for iOS Library views.

  • Horizontal rotation support for iPhone in Courses (previously supported only for iPad).

We hope you enjoy these new features and improvements!

iOS: Download
Android: Download


 

FAQ's About ExpandShare + Restaurant Ready

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We get lots of questions about why ExpandShare is right for restaurants. Here are a few of the more frequently asked questions we get from restaurant owners and managers:

 

Why is training such a challenge for restaurants?  

There are a couple of reasons. First, turnover in the foodservice industry is often high, which means you are training new employees all the time. And in fact, good training can reduce turnover because one of the key reasons employees leave is that they report training as being poor or non-existent. Also, restaurants are in the service business and are trying to promote a specific concept or model which can only be done through effective training of front line employees. And in the back of the house, food cost, quality and food safety are all dependent on a well-trained kitchen staff.  

Why eLearning? Why not do the live training like we are used to?

There is always going to be a hands-on, shoulder-to-shoulder component to restaurant training. However, much of it can be offloaded to eLearning. Menus, procedures, company culture, rules--all of these can be taught using eLearning. It’s always on, always the same, always available for when employees need it, right on their phones or computers. It also costs less than live training, up to 70% less. And finally, it’s trackable and automated which means you can quickly see who’s trained and who’s not and actually do something about it with just a few clicks.

Why does video work well for training restaurant employees?

Video training is particularly good for restaurant training because you can demonstrate concepts and information. But it’s also the best way to engage with audiences, with more than 3x the engagement of written text documents and information. But just putting videos online doesn’t cut it, you need to track it, assess the people watching it and have a training strategy behind it.

What is microlearning?

Microlearning is short eLearning content which is designed to be easily digested by your audience. Any training which can be taken in just a minute or two is considered microlearning.  Microlearning is perfect for engaging with modern audiences, and it allows people to take training without setting aside hours of their time. It’s also a great way to do refresher training.

Can I have my employees do training outside of work?

It depends on your company policies and employment rules, but many restaurants would not hesitate to ask an employee to study the menu at home before they come to work--eLearning falls into the same category. We have clients who also require that employees take the training at work, on the clock, and some of them also compensate employees for after-hours coursework.

What is the best way to use ExpandShare to maximize my training?

The best training programs are fleshed out over time with more and better content, constantly assessing, tracking and applying the competency of staff to business results.

For onboarding, it’s about having all the bases covered and making sure employees are up to speed. For ongoing training it’s about setting objectives and achieving them.  For example “I want to increase my dessert sales by 10%”. Implement a training program to teach servers how to upsell desserts, track their knowledge and see if you impact the training results. The platform gives you all the information and tools to be able to do that.

Can I use ExpandShare to keep already trained users up to speed?

Yes, you can! You can create campaigns or “Roadmaps” of quizzes and content which can be delivered out over time, automatically.

Can I share resources and documents on ExpandShare?

Yes, that’s one of the primary features of the app--there is a visual library where any user can quickly click and find your key documents, resources, videos and other information. You can also assign that information to users if you want to make sure they view it.

Is it mobile compatible?

ExpandShare is not just mobile compatible, it’s literally designed from the ground up to be a mobile experience. There are native apps for iOS and Android which support push notifications, but it also works equally well on a mobile browser. And of course it works well on desktops and laptops too.

How will this app help my restaurant make more money?

Here’s a stat for you from a national eLearning research foundation:  42% of companies using eLearning reported an increase in revenue after implementing their programs, and revenue per employee was reported to be 26% higher for companies that offer training using technology.

Where am I going to find the time to put together all this training and content?

We make it easy to get started. You don’t have to build out a huge training program right away.  First, we include stock content on some key topics like food safety, alcohol safety and sales and upselling. We also have fully-baked training courses created for positions like hosts and servers and bartenders. But you can also just upload content that you already have, like, say, a menu or a handbook--then you can add a couple of questions as a quiz, and blast it out to your team. It takes just a minute to do and you build your set of training content out over time and track it as you go.

If you'd like to learn more about ExpandShare + Restaurant Ready, schedule a demo with us today!


 

Why You Should Use eLearning as a Restaurant Training Solution

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Training is an ongoing process that affects every employee of your organization. eLearning allows you to take your training to the next level by digitizing your information and making it available for all your employees online.

Modern online training tools should be a part of any training solution. Here are a few reasons why you should use eLearning as a part of your restaurant training solution:

💡 It’s always on and always current

Admins and employees can access information on the web, or on their devices, anywhere, and at any time. Content can be created and updated instantly.

🎯 It’s easy to distribute and track

Users with certain roles or at certain locations can be assigned specific courses or content. Easily track how your team is doing with completion rates and other reporting metrics.

💰 It’s cheaper

No need for paper-based manuals or materials helps cut-down costs.

☁️ It’s centralized

Since all learning materials are displayed in one central location, employees can be more self-reliant and learn on their own schedules.

💻 It automates the onboarding process

In-person training can cause issues such as time constraints and scheduling conflicts. An online training solution enables a more streamlined onboarding process that can take place at any time or can be remote. It’s replicable.

Interested in implementing an exceptional training program at your organization?
Schedule a demo with us to learn more!

2019 National Restaurant Association Show

We’re excited to announce that ExpandShare will be attending the National Restaurant Association Show this month in Chicago, IL! The show, celebrating its 100th anniversary, takes place May 18-21 at the McCormick Place.

As an exhibitor, we will:

  • Conduct live demos so you can see our solution live and in action

  • Roll out new app features such as Spot-checks and Standards

  • Showcase our custom content development services

  • Offer an exclusive AirPods 2 giveaway 

If you’ll also be in attendance, we’d love to chat! Stop by Booth #11630 in the Lakeside Ballroom to learn more about our platform and its employee training capabilities. 

We look forward to seeing you there!

Update: Security Investigation

We previously announced a security incident on ExpandShare and wanted to provide an update. Upon further investigation, we have now determined no information was compromised. To protect our users while conducting a thorough investigation, we proceeded with an abundance of caution in reaching out to you and encouraging a password reset. Your privacy is extremely important to us, which is why we acted quickly in alerting you.

If you have questions, please do not hesitate to contact ExpandShare Support at https://support.expandshare.com or by sending an email directly to support@expandshare.com. Thank you for your patience during this investigation.

Security Update

Today, April 17, 2019, our Internal Security Team detected an incident affecting a small number of ExpandShare users that may have resulted in unauthorized access of a very small number of account information (email address and password). A compromised third-party library was used to gather login credentials for a short period of time. In our security investigation, we found no evidence of unauthorized access to financial and/or credit card information.

As an added precaution, we have reset the password for those ExpandShare accounts. Affected users should go to https://app.expandshare.com/account/password_reset/ and enter their email address to trigger a password reset email for their app.expandshare.com account.

We regret any disruption this may have caused and appreciate your immediate attention. We have taken steps to remedy the issue and to prevent it from happening again in the future


If you have questions, please do not hesitate to contact ExpandShare Support at https://support.expandshare.com or by sending email directly to support@expandshare.com.

Why You Need an Employee Training Program

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Successful restaurant chains like Chick-FIl-A® and The Cheesecake Factory® create their exceptional culture and service through structured training programs. So do the best-in-category restaurants everywhere.

Structured training, designed specifically for your restaurant, increases quality, efficiency and profitability within your organization.

Here are some of the reasons why implementing a training program should be a top priority at your restaurant:

Increasing Sales and Reducing Turnover

Training of servers, counter service bartenders, and other front of house staff can increase sales up to 144%. A well-trained employee is 3x more likely to stay, which reduces employee attrition rates and promotes retention.

Creating Consistency

New and existing employees need guidance. Creating a repeatable training process allows you to train staff the same way over time and without “winging it.” Scalability made easier.

Improving Quality

A well-designed training program helps mitigate risk for food safety issues and bad customer experience reviews.

Promoting Accountability

Through training, managers and employees can effectively ensure they are meeting company standards and policies.

Interested in implementing an exceptional training program at your organization?
Schedule a demo with us to learn more!

How to Shoot Good Product Video on Your Phone

Shooting with your phone is the easiest way to capture product or process video to use in ExpandShare.  Here is a quick guide to getting the most of your phone’s video capabilities.

Shoot Horizontal

First -- when shooting video with a phone, make sure you hold your phone horizontally. This will ensure that your video has a higher resolution and will display properly on TVs and computer monitors.

Stabilization

Next, use a tripod or some other method to stabilize your phone to reduce camera shake. Camera shake can be distracting and lowers the quality of video. There are adaptors for attaching an iPhone to a tripod. However, if you don’t have a tripod -- don’t worry -- handheld footage will work. Just make sure to:

  • Use your body to move the phone instead of just moving your hand or arm -- this will help avoid shake, and

  • Keep the phone close to your body.

  • Or, rest your elbows on a hard surface to capture smooth movements.

Lighting/Background

Be aware of what’s in the background -- you want to make sure it goes along with your product. And, make sure the area is clean and not too busy so the product stands out from the background and doesn’t get lost in it.

Make sure your product is well lit -- this will help keep your video from looking grainy. If you don’t have access to expensive lights, find a room with natural lighting, like near a window. Or, use a desk lamp to provide more light.

Then, use the phone to make small lighting fixes. Tap on the screen to select your focal point and adjust the brightness. If you tap and hold, it locks the focus and brightness which keeps it from automatically refocusing due to natural lighting changes.

Extra Tips/DOs and DON’Ts

  • Don’t use the pinch zoom function on your phone. It creates grainy, and lower quality footage. Instead, physically move your camera closer to the subject when you need close up shots.

  • Make sure the lens is clean by using a microfiber cloth to remove fingerprints or dirt that may make the footage appear blurry.

  • Have an extra hand to help show the use of the product so the viewer can better understand it, and last,

  • Quality footage can make your product stand out from the rest.