Take Advantage of eLearning Possibilities in Your Restaurant
Training is an ongoing process that affects every employee in your establishment. Elearning allows you to provide training in an online format and make it available to all your employees on their devices.
However, you'll need both content and a delivery system in order to take advantage of eLearning. Here are some training tasks that eLearning systems can help restaurant managers handle:
First, you can deliver standard training courses on topics like customer service, table service, wine and liquor, handling problems and food safety. The easiest way to get started is to have some stock or standard courses available. You should look for a tool that has this kind of stock content built in.
However, you should plan on creating custom content to either replace or add-to the stock content, so you can train on practices and techniques which are unique to your restaurant.
In addition, you should plan on creating assessments in the form of knowledge checks which reinforce and test users's knowledge. The goal of these assessments is not to weed users out, but to reinforce their knowledge until you are sure they are ready to perform their job at a high level.
These courses should be organized by the different employee roles in your restaurant, like server, host, busser, bartender, dishwasher, etc. Some training information you would want to deliver to all employees, for example, an introduction to the company and its culture. Or how to clock in and clock out.
However, much of the training is specific to different roles and so you will want to be able to assign training to those specific groups of people and verify the performance, both of the group as well as individuals. Any good restaurant eLearning software is going to have reporting capabilities so you can identify and pinpoint any consistent improvement areas.
In addition to the initial "book learning" that restaurant employees need to cover, there are also practical tests, which usually involve shadowing followed by some sort of performance skill check. A good training system will enable this kind of skill check.
And finally, training is a continuous process. Employees need constant refresher training because best practices, menus, processes and information is always changing . In addition, key information can be forgotten or distorted over time, so it's always good to review the fundamentals, especially information that relates to the culture of the organization. Plan to offer regular refresher training to keep your staff up to snuff ongoing.
If you're interested, check out ExpandShare's eLearning Services to see how your program can be an epic success.