How to Get Utility Workers to Take Training Seriously


In an industry like sales, when employees don’t take training seriously, they don’t learn the concepts you want them to learn. In the case of utility workers, not taking training seriously could be a significant safety matter.

Take the example of DTE Energy. As a Fortune 500 energy company, DTE wanted employees to take pre-job safety briefings seriously. Instead, they saw inattentive body language from participants and a lack of effective teaching methods from supervisors. To fix this problem, DTE created a video-based program with Expand that took a playful approach, while also demonstrating the importance of the information included. 

DTE’s solution is just one example of how customizing your training can create a more accessible experience that your utility workers can take seriously. Custom eLearning is more likely to capture and keep your employee’s attention because it avoids the often “stale” feeling of standardized training.

Here are four ways to customize your training and get your utility workers to take it seriously:

  • 1. Make it interactive. When you can keep your utility employees engaged in the information at hand, they’ll remain focused and take the training content seriously. Rather than passive training, your employees will be able to take action in experiential learning. 
  • 2. Create a scenario. Some tactics you might want your utility employees to learn would be dangerous to replicate in real life. However, with a scenario simulation, your employees can practice dangerous scenarios in a safe environment. With a better understanding of the risks of their job performance, your employees will be more likely to approach their training with the proper level of seriousness. 
  • 3. Follow-up with custom assessments. Knowing you’ll be tracking their progress is bound to make your employees focus on their training. Create custom assessments and quizzes that allow you to track how your employees are doing in their training. 
  • 4. Make after-training materials accessible. Take off some of the pressure of remembering everything in the moment by providing accessible after-training materials for on-the-spot reference. You don’t want your utility workers to make guesses at proper procedure and protocol when they’re in a serious situation. By making after-training materials available, you demonstrate a commitment to the practical application of the training.  

The more you can do to make your eLearning feel tailor-made for your utility employees, the more likely they are to take it as seriously as they need to. However, that doesn’t mean you have to sacrifice interactive or playful elements, as seen in DTE’s video. Find customized training that strikes a balance between informative and entertaining so your employees will retain the most.


If you're interested, check out ExpandShare's eLearning Services to see how your program can be an epic success.

Will Holland