eLearning Tracking: The Ideal Learning System Solution (Part 3 of 3)


The importance of tracking the effectiveness of your online eLearning program cannot be understated. Most online learning systems can track basic metrics such as compliance and duration; however, all fall short in helping companies track training’s effect on overall knowledge goals and organizational change.


At Expand, we’re working to change that. Expand Share, our completely customizable and adaptable learning platform, is our first step. Expand Share is a learning platform designed to transform training and knowledge sharing in your organization. It’s not a learning management system, though it can do all the things a traditional LMS can do. That includes tracking compliance, user activity, progress and duration metrics. 

Our Vision for Expand Share

Expand Share has already surpassed the capabilities of many of today’s learning management systems. For example, Expand Share can track feedback questions, a learning metric few companies measure today. Asking learners for feedback is the most effective way to learn if your training is both informative and engaging. Expand Share makes it easy to stop and ask questions or encourage action.

But we’re planning to take Expand Share much further. We want to revolutionize the way you deliver information throughout your organization, and we want to reform how you measure the success of your training programs.

To begin, we’re focusing our effort on three key learning metrics:

Learner Information

What It’s Like Now: A slight drawback to eLearning is that there is no easy way to verify the people completing your training are your employees. The best way to address this now is to ask demographic (age, gender, location, etc.) and other personal questions at the beginning of your training. This solution, however, is not ideal as it immediately distracts the learner from the task at hand.

Our Vision: When you know key trainee information beforehand, you should be able to easily plug that information into your learning system. Using this information, you can segment learners to see what’s working and what’s not for different populations. If you don’t know this information, you should be able to glean it throughout training by seamlessly incorporating demographic questions throughout along with other questions.

Efficiency of Learning System

What It’s Like Now: Duration tracking [Link to “Is My Company Tracking the Right eLearning Metrics? (Part 2 of 3)”] is the closest metric we have today for measuring the efficiency of a learning system. However, duration tracking doesn’t give you an accurate representation of the efficiency of your training. It simply tells you how long it takes a learner to finish.

Our Vision: In the ideal learning system, you’d be able to do more than track how long it takes someone to get through a course; you’d be able to track the efficiency of the system. In other words, you’d be able to demonstrate that you took a learner from A to B in X amount of time, which (we would hope) is significantly faster than what it used to take.

Training Results

What It’s Like Now: Currently, there is no effective way to measure behavior change or training results. And even if you can credit your training for organizational change, there’s no way to plug this information back into the learning system.

Our Vision: Measuring how quickly learners progressed through a course or how they enjoyed the material isn’t the information you’re really after. You want to know if the money you invested in your learning system helped you achieve your business goals. This is the “Results” level of the Kirkpatrick Training Evaluation Model. In the very least, you should be able to manually report this information back into the system.

We’re not there yet, but in time, our tool will help you gain a true sense of training’s worth for your company. Want to be a part of it all? Get in touch with us today to discuss customizing your eLearning program.

Will Holland