Last May, we published a blog post of 8 Questions to Ask About Your Current eLearning. This year, we’re back to peel away a layer or two of the learning onion, and suggest some additional questions that, frankly, are going to be hard to answer.
The fact they’re hard to answer makes them all the more important.
- How many people have completed your course? If you know 100 people are supposed to take the course and only 80 have, what’s going on with the other 20? Can they not access it? Do they not need the course or feel it’s necessary? Are they starting it, but abandoning it at some point during the course and, if so, at what point? Is there a trend in abandonment that suggests edits need to be made to the content? This is all information you need to know.
- How many people have been assessed, and how did they do? If you’re not using assessments, you should, and they should be scattered throughout the course. These small measures indicate the message is clear and understood by the audience. They provide a quick way to get feedback on each part of the course. Certifications can be awarded to those that demonstrate an understanding of the full course, and is also a way to motivate learners to stay focused.
- Most importantly - how do you know? For all the questions listed in the first two bullets - how do you know? What measures are in place? Do you receive a report of completions and certifications? If not, consider researching learning platforms that provide this information.
- Did the audience like the course? Did they feel it met the objectives? Did they complete a questionnaire asking for feedback? The best time to ask for feedback is immediately following - or even during - a course. Once a course is completed - whether live or eLearning - the audience is ready to move on and may give hasty responses without much thought. Remember, though, qualitiative feedback like this only goes so far, and may in fact promote entertainment over effectiveness in your eLearning.
- Is the audience comprehending the information presented? In a previous post, we shared ways to phrase assessment questions in a way that tests comprehension without being too easy. Merely asking an assessment question isn’t enough, it should also make the audience member think about the subject they are learning.
- Are they retaining it and applying it in the real world? How many training courses or seminars have you taken, then walked out at the end and promptly left all that new knowledge behind? It happens every day. Training is pointless if there’s no follow up to make sure it’s being applied correctly and helping attain business goals.
- Is the training program at least paying for itself? Are you calculating the ROI of the program in terms of resource savings and improved productivity?
- Finally, and again - HOW DO YOU KNOW? You can’t accurately answer any of these questions without tracking and measurement, which can only be provided by a robust eLearning platform.
At Expand, we create custom versions of our knowledge sharing platform, ExpandShare, that enables clients to build and review custom reports that measures all of the points mentioned above.
If you're interested, check out ExpandShare's eLearning Services to see how your program can be an epic success.